Telecomm Nightmares

I had thought all this was behind us, but nope... more complications this week.

Background: We have(had) AT&T for the home line but we only wanted local service... but they have been charging us for long distance for months (we should have been paying closer attention to the bills). I also have AT&T for my home office line. I had a complete nightmare trying to get my line moved over from my parents place when we first moved in. It actually took over a month for AT&T to get it moved properly and another month for me to fight the charges they were trying to impose on me cause they were idiots... see below for recap of previous posts...

• Appointments completed early?? NAHHHH...
• Phone nightmare..
• Another AT&T screwup
• Service Industry Woes...
• Could it be... another AT&T Screw-up?
• Could the end be in sight?
• WOooooooo HOOOooooo DAaaaaa
• AT&T...
• As Mat Cauthon would say...

Update: We decided to move to Comcast digital phone service as it would give us an overall break on costs since cable, internet and home phone would be under single bill. The install was scheduled for 5-8pm on Monday. Guy arrived around 5:30 and left a little before 8pm. Complications? You bet! Having two lines wired into a single jack threw him for a loop and that took ages to figure out. Finally he got it working so but I lost the ability to pick up both phone lines on my office phone and the doorbell, which runs through the home line, no longer works. No huge deal on either one. I saw that the digital phone box thing could deal with two lines and I tried to schedule to get my office line on same box (saving HP money) but the work order had not been closed so could not do that... yet. When we were sitting down to relax a little before I went to class last night we started to see that channels we had no longer worked. I called them and the guy I dealt with was an idiot. He managed to completely turn off all our cable boxes for over twenty minutes. It took me calling back and getting someone else to help, and finally we had everything working again.

WHY oh why can these things just not be easy for once????