Apple really are fairly slick. Sure they screwed a bunch of people on the iPhone price cut fiasco, but I have just had a fairly majoy issue with iTunes that there was infact a nice easy resolution for.
I have all my MP3′s on an external drive, including those I had puchased from iTunes (GASP… yes I actually buy my music these days as opposed to trying for hours to find a decent copy of a single on some file sharing network… and then I would normally go and buy the CD if I liked the tracks!). The other day I try to access my files and sure enough, the partition where all my music was stored had gone POOF! The other partition was still there, but just my music was gone. I was freaking out, but luckily I had a backup of 95% of them, it was mainly the songs that I had downloaded from the iTunes store. So I contacted Apple and they were nice enough to allow me to redownload tracks I had already bought! :p They also pointed me in the direction of a technote that allowed me to copy the files back from my iPod to the Mac. I know, maybe not rocket science, but it is nice that you can do that.
Anyway, I will need to get the rest of my tunes in, and set up the playlists again, but it was time for me to refresh them anyway!